Indigo offloads Bengaluru man after he complains about mosquitoes in Flight

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A IndiGo flight passenger who was travelling from Lucknow to Bangalore, was deboarded for his unruly behaviour, as per the budget airline. The Person Identified has Saurabh Rai boarded the plane at the Lucknow complained about the mosquitoes, but was asked to be quiet and take his place. In a video posted online, he reportedly said he was manhandled by the staff. “They (the crew members) called me a terrorist and said that I was a threat to other passengers,” he is reportedly heard saying in the video.

 Indigo, however, said that Rai started using threatening language even before the crew could address his concerns. He also instigated other passengers to damage the aircraft, the airline said.
In a statement IndiGo said, “Mr Saurabh Rai, who was scheduled to fly this morning on 6E-541 from Lucknow to Bangalore, was offloaded on grounds of unruly behaviour. Prior to take-off, Mr Rai expressed concerns regarding mosquitoes on board. However, before the cabin crew on board could address his concerns, Mr Rai aggressively expressed his annoyance and started to use threatening language. As the matter escalated after the closure of the aircraft doors, Mr Rai attempted to instigate other passengers on board to damage the aircraft, and used words such as ‘hijack’. Such actions are absolutely unacceptable, and there is zero tolerance for such threatening language on board an aircraft. Hence, keeping in mind safety protocols, the crew apprised the pilot-in-command, who decided to offload Mr Rai from the flight. Customer satisfaction is core to our business.”

The video went viral, prompting the government to launch an investigation into the incident. IndiGo’s president and director Aditya Ghosh apologized for the incident and said an action was taken against the airline staff for manhandling the passenger.

IndiGo is owned by InterGlobe Aviation Ltd and flies about one in every two passengers in India.

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