Mumbai, Delhi & Hyderabad Airport Ranked World’s Best For Quality Service


Airports Council International (ACI) has named the winners of the 2017 Airport Service Quality (ASQ) Awards.The airports of Delhi, Mumbai, and Hyderabad have become number one airport in their respective categories in the Airport Service Quality (ASQ) ratings for the year conducted by Airports Council International (ACI), the airport said today.

According to a press release issued here by the GMR Hyderabad International Airport Ltd. (GHIAL), the Montreal based Airports Council International (ACI) has awarded Hyderabad Airport as the world number one Airport in Airport Service Quality (ASQ) for the year 2017. ACI has recognized the airport based on the passenger feedback for its consistent delivery of outstanding customer experience.

The award was announced by the Airports Council International (ACI), which represented 1,953 member airports in 176 countries.The selection of the Mumbai Airport was made on the basis of a worldwide programme in which passengers were surveyed across airports for their feedback on 34 key performance indicators.

These included service parameters, airport access, check-in, security screening, restrooms, stores and restaurants – which contribute to satisfying travelers’ needs.

Delhi and Hyderabad airports are run by a consortium with the GMR group as its lead member and Mumbai airport is run by a consortium with the GVK group as its lead member.

In 2017, the Delhi airport crossed the 63.5 million passengers flying through the airport surpassing Changi, Incheon and Bangkok airports in terms of passenger growth. It is now the seventh busiest airport in Asia and among the top 20 busiest airports across the world.

GMR Group Airports Chairman, Srinivas Bommidala said, “This is a recognition of the collaborative work of all stakeholders at Hyderabad Airport. I applaud the efforts made by employees of GHIAL and that of entire Airport community. As we witness robust traffic growth, we look forward to a strong collaboration and support of all airport stakeholders and partners.”

He further said that the GMR was embarking on the expansion of Hyderabad Airport, which would not just provide necessary infrastructure boost to facilitate high air traffic and passenger growth, but also a delightful passenger experience with a right fusion of technology and human touch. “As custodians of the national asset, we stay committed towards Nation Building by providing adequate capacity for aviation growth and adoption of latest global technologies,” he said.

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